1. Introduction
MadarisHub Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website at madarishub.co.uk (“the Website”) or contact us about our services.
MadarisHub Ltd is the data controller responsible for your personal data for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Data We Collect
We may collect and process the following categories of personal data:
- Contact information: When you email us or submit an enquiry we collect your name, email address, and any other information you voluntarily provide.
- Usage data: We automatically collect information about how you interact with the Website, including IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages.
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your enquiries and provide customer support.
- To administer and improve the Website and our services.
- To comply with legal and regulatory obligations.
- To send you information about MadarisHub services where you have consented to receive it.
4. Lawful Basis for Processing
We process your personal data under the following lawful bases:
- Consent: Where you have given clear consent for us to process your data for a specific purpose (e.g. marketing communications).
- Legitimate interests: Where processing is necessary for our legitimate business interests and does not override your rights (e.g. responding to enquiries, improving the Website).
- Legal obligation: Where processing is necessary to comply with a legal or regulatory requirement.
5. Data Sharing
We do not sell, trade, or otherwise share your personal data with third parties except in the following circumstances:
- Service providers: Our Website and platform are hosted on Microsoft Azure. Your data may be processed by our hosting and infrastructure providers in accordance with their privacy policies and our data processing agreements.
- Legal requirements: We may disclose your data where required to do so by law, regulation, or court order.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Enquiry data: Retained for up to 12 months after your last communication with us, unless a longer period is required for an ongoing business relationship.
- Usage data: Retained for up to 12 months for Website improvement purposes.
7. Your Rights
Under UK GDPR you have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal data where there is no compelling reason for continued processing.
- Right to restrict processing: Request that we limit processing of your data in certain circumstances.
- Right to data portability: Request a transfer of your data to another controller in a structured, commonly-used, machine-readable format.
- Right to object: Object to processing of your data where it is based on legitimate interests.
To exercise any of these rights, please contact us at info@madarishub.co.uk.
8. Children’s Data
Our Website is not directed at individuals under the age of 13. We do not knowingly collect personal data from children through the Website. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete it.
9. International Transfers
Your data is stored and processed within the United Kingdom. We do not transfer your personal data outside the UK unless appropriate safeguards are in place in accordance with UK GDPR.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including AES-256 encryption at rest, TLS 1.2+ encryption in transit, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
MadarisHub Ltd (Company No. 17053094)
Email: info@madarishub.co.uk
Website: madarishub.co.uk
13. Complaints
If you are not satisfied with our response to a data protection concern, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: ico.org.uk
Telephone: 0303 123 1113